We can ship to any address that UPS will deliver to. We ship orders in the order that they are received, usually within 2 business days, and often faster.
We will send you a tracking number and invoice through email, and we will include an invoice with the package. You can also check the status of your order by clicking My Account.
We are required to indicate the value on the outside of each package that we mail out. International customers will be required to pay any customs charges that are required by their country.
All International orders require signature upon delivery.
You may return most new, unopened items within 30 days of delivery. Cinetics will refund the cost of your item minus the cost of shipping. The buyer is also responsible for the cost of shipping the item back to Cinetics.
To request a return, please send us an email at [email protected] with order number and reason for return. Please wait for your return authorization number and return address before sending anything back to us.
Cinetics products are warranted against defects in materials and workmanship for a period of one (1) year from the date of original purchase. Cinetics will, at its option, either repair or replace any part of its products that prove defective by reason of improper workmanship or materials. This warranty does not cover cosmetic damage to the product. This warranty extends only to the original end user of the product. Customer is responsible for all shipping costs including any international duties/taxes/fees.
Cinetics’ liability is limited solely to the retail value of the product. Cinetics does not accept any liability for damage to any other third party product that may or may not have been used in conjunction with a Cinetics product. Cinetics is not liable for damages or losses due to improper use of its products.
For warranty issues, please contact [email protected].